Aberfoyle Medical Centre

Door are open between 8.30am – 12.30 pm and 1.30pm – 5.30 pm

Phone lines are open from 8.30am – 12noon and 1pm – 5.30pm

Emergency line only from 12 – 1pm 

Acute Prescription line and results line open between 10 – 11am and 2 – 3pm

Zero Tolerance and Social Media Policy

Zero Tolerance Policy

Our staff come to work to care for others, and it is important that all members of the public and our staff are treated with respect.

In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

The Practice consider threatening behaviour to be either:

Attempted or actual, aggressive threatening physical actions made towards any member of staff.

or

The use of aggressive or abusive language (including raising of the voice, swearing and cursing), or placing unreasonable demands and impossible requests on our staff which is threatening and intimidating.

Any behaviour, verbal or physical, which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.  

 

Social Media Zero Tolerance Policy 

  • Following activity on Social Media where some patients of the Practice have posted derogatory comments about the practice and some of our staff; we now have a Social Media Zero Tolerance agreement in place
  • If any such posts are brought to our attention they could be viewed as a potential breakdown in the doctor-patient professional relationship, and may result in the individual being removed from our list.
  • We may contact the patients involved and invite them to have a discussion with the practice manager or one of the GP Partners to explore any issues they may have.
  • We welcome all feedback as it gives us the opportunity to review the services that we provide and, where necessary or appropriate, make changes or improvements.
  • We would ask that rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, please speak to us about this or put your comments to us in writing giving us the opportunity to respond.  Posting derogatory or offensive comments online can cause unwarranted distress to our practice members and staff.
  • They may also cause other patients to delay or dissuade them from presenting to the surgery to receive medical treatment.

PLEASE CONSIDER THE IMPACT OF YOUR ONLINE ACTIVITY BEFORE YOU POST A COMMENT.

 

 

Date published: 10th October, 2014
Date last updated: 28th May, 2024