ZERO TOLERANCE POLICY
Our staff come to work to care for others, and it is important that all members of the public and our staff are treated with respect.
In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
The Practice consider threatening behaviour to be either:
Attempted or actual, aggressive threatening physical actions made towards any member of staff.
The use of aggressive or abusive language (including raising of the voice, swearing and cursing), or placing unreasonable demands and impossible requests on our staff which is threatening and intimidating.
Any behaviour, verbal or physical, which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.