We are now holding Flu mop-up sessions for patients that have missed their first appointment.
If you originally received an invite and are eligible for the vaccine please contact the Practice to book your appointment.
Unfortunately our list is now closed for new patient registrations for 3 months until 31st January 2021 due to a shortage of GP’s.
The only exception to this is newborn babies and temporary students returning home on holiday who need to be seen as an emergency.
Sorry for any inconvenience caused.
The GP’s in this practice have been working on the frontline of the pandemic, caring for their patients whilst working in the covid centre. The surgery building is too small to allow adequate social distancing therefore the doors are closed to protect patients and staff from potential covid-19 positive patients walking openly into the practice. To protect everyone we carry out telephone and video appointments and only offer face to face appointments when necessary. We have many healthcare professionals working in our team and our medical receptionists are highly trained in care navigation and bound by a professional code of practice whereby all information is confidential. They ask questions to decide how urgent your query is as directed by the GP’s and to navigate you to the correct practitioner.
LAST WEEK THIS PRACTICE TOOK 2694 CALLS. HEALTHCARE PROFESSIONALS DEALT WITH 2206 PATIENTS, SAW 335 PATIENTS FACE TO FACE AND ISSUED 980 SCRIPTS.
GP’s are carrying out review clinics for asthma and diabetes by telephone and video consultation but we are facing a significant backlog. Please be assured we are working through our lists as quickly as possible and will contact you when an appointment becomes available. We have also re-commenced our smear clinics and are doing additional clinics where possible to deal with the demand.
We have moved towards a greater use of technology and would ask all patients to help us by using the following services rather than phoning or calling to the practice to help decrease demand and the risk of infection:
Many thanks for your understanding
Due to the Coronavirus pandemic and to reduce the spread of infection we have suspended all face to face appointments and routine clinics unless advised otherwise by the doctor. Please avoid ringing the Practice if you are well and experiencing mild self limiting illness.
Please be advised that we are now in a position to carry our urgent clinics for Smears and virtual clinics for Diabetes and Asthma.
Please ensure your contact number is up to date. If not please Click here to update your details.
Please find below list of services that have been postponed until further notice advised by the BMA.
Routine Coil Checks
Blood monitoring for low risk medication
Vitamin B12 Injections
If you require urgent attention outside normal hours please telephone 02871 865 195 and you will speak to a nurse or doctor from Western Urgent Care which is based at the Out Patient Department at Altnagelvin Hospital. Telephone calls to this number are recorded.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.