Due to COVID-19 GP Practices have had to adapt like everyone else. Despite the wishes of staff and patients that we go back to normal services which includes letting people book their own appointments, it just isn’t possible. We have a duty to all patients as well as our staff. Before any attendance at the practice you will be contacted to make sure you do not have COVID-19 symptoms. This will be similar for any appointments. We must also remind people not to attend any public place if you are ill as you should be isolating and getting tested. All services like immunisation and advice regarding any condition can still be accessed. Patients have become very efficient and even out practice staff are triaging calls to help the smooth and speedy delivery of services. We also have new team members, like physios, social workers, pharmacists and mental health workers. It is vital that you are connected to the correct team member to sort out your problem. The reception staff may ask details regarding the problem to help this process. Practices are still asking people to attend the surgery for tests or examination and to avoid unnecessary trips or exposure, we are also using things like video consults. Despite the talk about the ending of lockdown, COVID-19 is not ending. It is still there and will spread unless we continue to take precautions. This means we cannot have waiting rooms full of patients and allow someone to land in with symptoms and possibly infect a whole waiting room. If you attend the surgery you will be asked to wear a mask. It remains good practice to wash your hands regularly and wear a mask if out. Despite the end of lock down, high risk patients remain high risk, and while the government restrictions do not apply, personally if I had been shielding I would continue to limit my contact with crowds during to the risk of infection. We do not have a vaccine yet, and according to figures we are nowhere near herd immunity levels, so any thoughts that COVID-19 is over are premature. This explains why GPs cannot go back to how things were pre-COVID and may not be able to for some time. We thank the public for their support in this.
Due to the Coronavirus pandemic and to reduce the spread of infection we have suspended all face to face appointments and routine clinics unless advised otherwise by the doctor. Please avoid ringing the Practice if you are well and experiencing mild self limiting illness.
Please be advised that we are now in a position to carry our urgent clinics for Smears and virtual clinics for Diabetes and Asthma.
Please ensure your contact number is up to date. If not please Click here to update your details.
Please find below list of services that have been postponed until further notice advised by the BMA.
Routine Coil Checks
Blood monitoring for low risk medication
Vitamin B12 Injections
If you require urgent attention outside normal hours please telephone 02871 865 195 and you will speak to a nurse or doctor from Western Urgent Care which is based at the Out Patient Department at Altnagelvin Hospital. Telephone calls to this number are recorded.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.