With patients needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to useful information about the surgery and the services we have to offer.
We have to work within the confines of the Practice and unfortunately like many other Practices we are struggling to meet the current level of demand for our services. We will continue to do our best each day to deliver as many appointments as it is safe to do so. Ultimately, we do not have unlimited resources and are currently working to maximum capacity. Most days we can only offer acute medical emergency appointments. We do this as GP’s have a maximum number of patients that they can care for during a working day to maintain the delivery of safe and high-quality care. This is a National-level problem that cannot be resolved at individual Practice-level. The reality is that there are simply not enough Doctors or resources in General Practice to meet demand.
If you require urgent attention outside normal hours please telephone 02871 865 195 and you will speak to a nurse or doctor from Western Urgent Care which is based at the Out Patient Department at Altnagelvin Hospital. Telephone calls to this number are recorded.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.