Please find attached ‘Your Post COVID-19 Recovery Plan’ booklet which has been developed to support people recovering from COVID, whether they were hospitalised or remained at home. It offers information and advice on the physical, emotional and mental aspects of recovery.
To request your unique code to log onto Patient Access please complete the following consent form.
Allow 5 working days for your codes to be emailed.
Click on following link to book your vaccine at Foyle Arena: https://vaccinations.covid-19.hscni.net/booking
We wish to give you advanced notice that the current NHS plan is for patients to receive their second vaccination at the same site as their first vaccination. This will mean that those patients who were vaccinated at Templemore Sports Complex will still need to attend there for their second dose. Any patients who received their vaccine here at the surgery will get their second dose here. We expect to start providing second vaccinations towards the end of March. Please refer to the date and time on your card that you were provided with when you got your first vaccination.
We have tried contacting all patients in Cohorts 1 – 5. If you are in one of these cohorts and still wanting the vaccination please contact the surgery or alternatively you can contact the Foyle Arena to book your vaccine.
Currently as per HSCNI Guidance we are contacting patients in group 6. All invites will be sent via text message or telephone call. Please do not attend any of our clinics if you have not received an invite. Any patients attending without an invite will be turned away as otherwise there would be insufficient vaccines for those that have been booked.
Please advise us if we should use a different telephone number to contact you.
Please be advised that due to GP Sickness, GP’s covering in Covid Clinic and the Practice Covid Vaccination clinic we are currently running at a lower capacity than usual. This means that we have fewer appointments available and some of our administrative tasks such as prescription processing may take a little longer than normal. We thank you for your patience at this time.
Recently we have been having increasing occasions where patients are being rude and abusive to our staff, including our Receptionists, Nurses and Health Care Assistants. Our surgery is working under unprecedented strain at the moment due to excessive demand and a reduction in capacity because of Covid precautions. All our team try their best to help but sometimes solutions are not immediately available.
Please treat our staff with the respect they deserve as they have worked very hard throughout this whole Covid crisis and are continuing to do so under very different conditions.
Due to the Coronavirus pandemic and to reduce the spread of infection we have suspended all face to face appointments and routine clinics unless advised otherwise by the doctor. Please avoid ringing the Practice if you are well and experiencing mild self limiting illness.
Please be advised that we are now in a position to carry our urgent clinics for Smears and virtual clinics for Diabetes and Asthma.
Please ensure your contact number is up to date. If not please Click here to update your details.
Please find below list of services that have been postponed until further notice advised by the BMA.
Routine Coil Checks
Blood monitoring for low risk medication
Vitamin B12 Injections
If you require urgent attention outside normal hours please telephone 02871 865 195 and you will speak to a nurse or doctor from Western Urgent Care which is based at the Out Patient Department at Altnagelvin Hospital. Telephone calls to this number are recorded.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.